Shipping and Delivery
Our aim is to give you the best possible delivery experience that includes using only proven courier companies.
What is a proven courier company? We have been in the distribution and computer parts business a long time and as such have dealt with a lot of courier companies over the years. We have now developed trusted relationships with courier companies that we have dealt with for some time that we know are reliable.
Cost of Delivery
Cost of delivery is calculated at check-out, however in most cases we can give you options for your delivery at time of checkout. These variations give you flexibility in terms of:
- Fastest Delivery Option
- Cheapest Delivery Option
Often you will see only one selection available, this means that the courier selected is both the quickest and cheapest available.
If you are located in a remote area you may have less delivery options.
Please contact us if you wish to query cost of delivery.
By prior arrangement you can organise collection from SuperITSpares warehouse in person, or by your own courier account.
Should you not receive your order within a reasonable time, you should track the shipment online with details provided at the time of dispatch. Should this prove unsuccessful you can contact us as well.
Warranty
Definition of warranty offered depending on brand and condition:
All Brands, Refurbished – SuperITSpares is a professional organisation with years of experience refurbishing IT products. We supply only quality IT parts and systems that have been refurbished and tested to rigorous standards.
All brands, Refurbished – These products are all tested and professionally repackaged for remarketing by SuperITSpares. They come with a genuine 90 day warranty.
For new products, other than Hewlett Packard – SuperITSpares sources many new products from various brands, often at reduced prices. These do not always carry any warranty from the original manufacturer, but SuperITSpares certifies and supports them with its own trust and proved warranty.
Brands other than HP, Brand New – Brand new in manufacturers original sealed pack with 90 Days warranty from the SuperITSpares.
Brands other than HP, NOB – New opened box items, may not be in original box - 90 days warranty from SuperITSpares.
For new Hewlett Packard Products – SuperITSpares is a HP approved partner and new products are supplied with warranty from Hewlett Packard as per HP’s warranty program.
Hewlett Packard, Brand New – brand new in manufacturers original packaging. Full warranty provided by original manufacturer.
Hewlett Packard, Renew - Refurbished and recertified as new by the original manufacturer, is sealed in original manufacturer packaging, full warranty provided by the manufacturer.
Hewlett Packard, New Open Box (NOB) – Brand new and unused, may not be in original box. Full warranty provided by original manufacturer.